pk66 Privacy Policy

This policy explains, in plain language, what personal information pk66 collects when you use our platform, why we collect it, and what choices you have. Reading it takes about five minutes.

Who We Are

pk66 operates an online casino and sports betting platform accessible at pk66.team. We serve players primarily in Bangladesh, accepting deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, and Bank Transfer. When this policy says "pk66," "we," or "us," it refers to the platform operator.

This Privacy Policy applies to all activity on pk66.team — registration, login, gameplay, deposits, withdrawals, bonus claims, and customer support conversations. It does not apply to third-party websites linked from our platform.

Data We Collect

We collect personal information in two ways: information you give us directly, and information generated automatically when you use the platform.

Information you provide

Account registration: full name, date of birth, mobile number, email address, and preferred currency (BDT).
Identity verification (KYC): a copy of your National ID Card (NID), Passport, or Driving Licence, submitted before your first withdrawal.
Payment details: your bKash or Nagad mobile number, Rocket account reference, or bank account information used to process deposits and withdrawals.
Customer support: messages, screenshots, and account references shared through our 24/7 Live Chat.

Information generated automatically

Device and browser data: IP address, device model, operating system version, browser type.
Usage data: pages visited, games played, session duration, bets placed, and bonus activity.
Transaction logs: deposit and withdrawal timestamps, amounts in ৳, and payment method used.
Cookies and similar tracking files — described in full in Section 6 below.

Why We Collect It

pk66 collects personal data only when there is a clear reason. The table below maps each data category to its purpose.

Data Type	Primary Purpose	Legal Basis
Name, DOB, mobile number	Create and manage your account	Contract performance
KYC documents (NID / Passport)	Verify age and identity before withdrawal	Legal obligation
Payment details (bKash, Nagad, etc.)	Process deposits and withdrawals in ৳	Contract performance
IP address, device data	Fraud detection and account security	Legitimate interest
Gameplay and bet history	Responsible gaming monitoring, bonus eligibility	Legitimate interest / Legal obligation
Live Chat transcripts	Resolve disputes and improve support quality	Contract performance / Legitimate interest
Cookies and analytics data	Platform performance, personalisation, marketing	Consent

How We Use Your Data

Beyond the specific purposes listed above, here is how your information flows through the pk66 platform in practice.

Deposits and withdrawals: your mobile number and payment reference are passed to our payment processor to complete the transaction. Deposits confirm in around 4 minutes; withdrawals take around 29 minutes once approved.
Bonus and VIP tracking: your wagering activity is calculated automatically to determine cashback, reload bonuses, and VIP tier eligibility. We do not share individual bet data with third parties for marketing.
Responsible gaming: we monitor session length and betting patterns to identify signs of harmful play. If we see a concern, our support team may reach out via Live Chat.
Marketing communications: if you opt in during registration, we may send SMS or in-platform notifications about promotions. You can opt out at any time from your account settings.
Fraud prevention: IP addresses and device fingerprints help us detect duplicate accounts, bonus abuse, and unauthorised access attempts.

pk66 does not sell your personal data. We share it only with the categories of third party listed below, and only to the extent necessary to run the platform.

Payment processors: bKash, Nagad, Rocket, and banking partners receive the transaction details needed to move funds in BDT. They operate under their own privacy policies.
Game providers: Ezugi, JDB, CQ9, Sexy Gaming, and KA Gaming receive a session token and bet data to run their games. They do not receive your name, NID, or mobile number.
Identity verification services: KYC document images may be processed by a third-party verification provider to confirm authenticity. Documents are retained for no longer than required by applicable regulations.
Analytics and performance tools: aggregated, anonymised usage statistics are shared with analytics providers to help us improve site speed and game loading on mobile devices.
Law enforcement: we will disclose personal data if required by a valid legal process from a competent authority in Bangladesh.

Cookies and Tracking

pk66 uses cookies — small text files stored in your browser — to keep your session active, remember your language preference, and understand how players navigate the site. We use three categories of cookie.

Essential cookies: required for login sessions, security tokens, and payment flow. These cannot be turned off without breaking core features.
Analytics cookies: record which games and pages you visit, how long you stay, and what device you use. The data is aggregated and does not identify you personally.
Marketing cookies: set only with your consent at login. They help us show relevant promotions inside the platform. You can withdraw consent from account settings at any time.

You can also block or delete cookies through your browser settings. Note that disabling essential cookies will prevent you from staying logged in to your pk66 account.

How Long We Keep It

We keep your data for as long as your account is active, plus an additional period required for legal and financial record-keeping. Here are the standard retention periods we apply.

Account and KYC records: retained for 5 years after account closure, as required for financial compliance.
Transaction logs: retained for 5 years from the date of each transaction.
Live Chat transcripts: retained for 2 years, then anonymised.
Marketing opt-in records: retained until you withdraw consent, then deleted within 30 days.
Cookies: session cookies are deleted when you close your browser; persistent cookies expire between 30 days and 12 months depending on type.

When retention periods expire, data is either securely deleted or anonymised so it can no longer be linked to you.

Your Rights

As a player, you have the following rights over the personal data pk66 holds about you. You can exercise any of these by contacting us via 24/7 Live Chat.

Access: ask for a copy of the personal data we hold about you.
Correction: ask us to fix inaccurate information — for example, a misspelled name or wrong mobile number.
Deletion: request that we delete your data, subject to our legal retention obligations. Accounts with outstanding balances or pending KYC reviews cannot be deleted immediately.
Restriction: ask us to pause processing your data while you contest its accuracy or our right to use it.
Portability: request a machine-readable export of your account and transaction history in CSV or JSON format.
Withdraw consent: opt out of marketing communications or analytics cookies at any time without penalty to your ability to play.

We aim to respond to all data requests within 15 working days. KYC document review is completed within 6 hours under normal conditions.

Security Measures

pk66 uses industry-standard measures to protect your personal data at rest and in transit. All connections to pk66.team are encrypted via TLS. Passwords are hashed using a modern one-way algorithm — we cannot read your password, only verify it. Payment data is tokenised; we do not store full bKash or Nagad account numbers on our servers.

Access to personal data inside the company is restricted on a need-to-know basis. Support agents can see your account status and transaction history but cannot view your KYC document images without manager authorisation. If we ever become aware of a data breach that affects your personal information, we will notify you via your registered mobile number within 72 hours of discovery.

Players Under 18

pk66 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If a player provides false information about their age during registration, any winnings may be forfeited and the account closed. Identity verification via NID, Passport, or Driving Licence is required before the first withdrawal and helps us enforce this rule. If you believe a minor has created an account, please contact us immediately via Live Chat.

When This Policy Changes

pk66 may update this Privacy Policy when we add new features, change our payment partners, or when applicable regulations change. When we make a material change — one that meaningfully affects how your data is used — we will notify you via an in-platform message and update the "Last updated" date at the top of this page. The updated policy takes effect 14 days after publication unless a shorter period is required by law.

Continuing to use pk66 after the effective date of a revised policy means you accept the changes. If you do not agree, you should close your account before the effective date and withdraw any remaining balance.

Contact Us

If you have a question about this policy, want to exercise a data right, or need to report a concern, please use the 24/7 Live Chat available on every page of pk66.team. Our support team handles data requests alongside general account queries and will route your request to the right person.

For formal written requests — such as a deletion request or a data export — please include your registered mobile number and a brief description of your request in the chat. We will confirm receipt and provide a reference number within one working day.